Incident Response & Case Management is a structured security service that enables organizations to detect, investigate, contain, eradicate, and recover from cybersecurity incidents in a controlled and auditable manner. The service ensures security incidents are handled consistently, efficiently, and in alignment with regulatory and organizational requirements. Incident response activities include incident validation, triage, root cause analysis, attack path reconstruction, containment actions, eradication guidance, and recovery support. Case management provides centralized tracking of incidents, evidence, actions taken, timelines, and communications, ensuring full visibility and accountability throughout the incident lifecycle. The service emphasizes forensic readiness, preserving logs, artifacts, and evidence required for internal investigations, audits, or regulatory reporting. Incidents are handled according to predefined response playbooks and severity levels, aligned with CERT-In incident reporting guidelines, NIST incident response practices, and industry best practices.